Problems with links and logging into library resources can be caused by user account issues, vendor or browser problems. Below is a list of the most common solutions to try. 

General Tips

• Allow Cookies: Ensure your web browser allows cookies from our site. Cookies are crucial for maintaining a logged-in session and personalizing your browsing experience.
• Check Browser Extensions: Disable any browser extensions that block cookies or aggressively clear your cache, as these can interfere with your sign-in process.

1. Check your access to your MyMRU account. 

• Current MyMRU account: You must be a current MRU student or employee to access MRU Library licensed resources, such as articles, books, newspapers and videos, from off campus (or via a VPN which obscures your location). Remote access is provided via the OpenAthens authentication system and your MyMRU account.
• Confirm you can login with your MyMRU login.
  • Follow this link to test your MyMRU login, you can also reset your password and access account resources
  • Review these common MyMRU login problems from Information Technology Services
• Contact the ITS Service Desk (E251) at 403.440.6000 or by email at itservicedesk@mtroyal.ca if you have continued problems with your MyMRU login.
• Once you have successfully accessed your MyMRU account, log out and attempt to log into library resources again. If you are still having problems follow the troubleshooting steps below.

2. Cache and Cookies

• Clear your cache and cookies. You may encounter error messages if your browser has stored outdated versions of websites or incorrect login information. To resolve these problems, start by deleting your browser's cookies and cache. Check this guide on how to do it for different browsers.
• Clear browsing history: Clear your browsing history completely, close the browser window, reopen and try the link again
• Enable cookies: OpenAthens and MyMRU logins use cookies. To make your use of library resources more seamless, you can set your browser to accept cookies from: 
  • openathens.net 
  • openathens.org

3. Login Page Confusion

• Which login page are you seeing? If you find yourself on a different organization's login page, this may happen if you followed a link that incorrectly identifies you as being from another institution. In most cases, you can press the back button and make a different selection.

• Consider where you accessed the link: The link might be outdated, in many cases LibrarySearch will have the most up to date link to a resource.

4. Browser 

• Update your browser or try an alternate browser - Ensure you are using the most current free version of one of the following (Chrome is the recommended browser for web access):
  • Chrome
  • Firefox
  • Safari

5. Resource Problem

• Resource issue? If you are able to sign in to MyMRU and access other electronic resources, the problem may be with the one electronic resource.
• Report it: Use the Collections Access  - Report a Problem form, the Report a Problem button (embedded in every LibrarySearch record) or Library Service Desk with any questions.
• Details help! In your inquiry consider including details you might have that would help us to quickly identify the issue. Examples include: 
  • Which resource you were trying to access (ie name of the database) and, if possible the link you were using and where you got it from.
  • Whether you were on or off campus (or using a VPN)
  • What troubleshooting steps you tried (like clearing your cache etc), 
  • Details about error messages (screenshots can be helpful)

* Access to online library resources for current students begins on the current semester start date