Answered By: Tara
Last Updated: Sep 27, 2022     Views: 1515

What should I do if I’m working off campus and can’t access articles?


You must be a current MRU student or employee to access articles from home.

If you are a current student* or employee and are having difficulty accessing library resources from off campus, please try the following:

  1. Clear your browsing history completely, close the browser window, reopen and try the link again
     
  2. Update your browser to a current free version of one of the following (Chrome is the recommended browser for web access):
    • Chrome
    • Firefox
    • Safari
       
  3. ​Enable your browser's settings to allow JavaScript and cookies
     
  4. Check your access to your MyMRU account
    • Ensure you have activated your MyMRU account.
      • If you have activated your MyMRU account and are unable to access it, please contact the ITS Service Desk (E251) at 403.440.6000 or by email at itservicedesk@mtroyal.ca
    • Once you have ensured access to your MyMRU account, log out and attempt to log into library resources again.
       
  5. If all of the following is true:
    • You are a current student or employee
    • You are able to sign in successfully to myMRU;
    • You can sign in successfully to your LibraryAccount; and
    • You can access other electronic resources.
    Then the problem may be with the resource itself. You can use the Collections Access  - Report a Problem form to report issues with specific articles or electronic resources.
     
  6. Other troubleshooting

* Access to online library resources for current students begins on the current semester start date