What should I do if I’m working off campus and can’t access articles?
You must be a current MRU student or employee to access articles from home.
If you are a current student* or employee and are having difficulty accessing library resources from off campus, please try the following:
- Clear your browsing history completely, close the browser window, reopen and try the link again
- Update your browser to a current free version of one of the following (Chrome is the recommended browser for web access):
- Enable your browser's settings to allow JavaScript and cookies
- Check your access to your MyMRU account
- Ensure you have activated your MyMRU account.
- If you have activated your MyMRU account and are unable to access it, please contact the ITS Service Desk (E251) at 403.440.6000 or by email at itservicedesk@mtroyal.ca
- Once you have ensured access to your MyMRU account, log out and attempt to log into library resources again.
- If all of the following is true:
- You are a current student or employee
- You are able to sign in successfully to myMRU;
- You can sign in successfully to your LibraryAccount; and
- You can access other electronic resources.
Then the problem may be with the resource itself. You can use the Collections Access - Report a Problem form to report issues with specific articles or electronic resources.
- Other troubleshooting
* Access to online library resources for current students begins on the current semester start date