Problems with links & logging in can be due to a number of reasons that range from user account issues, to vendor or browser problems. Below are a list of the most common solutions to try. 

1. Check your access to your MyMRU account. 

• Current mymru account: You must be a current MRU student or employee to access MRU Library licensed resources, such as articles, books, newspapers and videos, from off campus (or via a VPN which obscures your location). Access is provided via OpenAthens or EZproxy authentication systems and your mymru account.
• Confirm you can login with your mymru login.
  • Follow the link to test your login and access account resources.  
  • Review these common mymru login problems from Information Technology Services.
• Contact the ITS Service Desk (E251) at 403.440.6000 or by email at itservicedesk@mtroyal.ca if you have continued problems with your mymru login.
• Once you have ensured access to your MyMRU account, log out and attempt to log into library resources again. If you are still having problems follow the troubleshooting steps below.

2. Cache and Cookies

• Clear your cache and cookies. Error messages while trying to use library resources can happen if your browser has stored outdated versions of websites or login information. To resolve these problems, start by deleting your browser's cookies and cache. Check this guide on how to do it for different browsers.
• Clear browsing history: Clear your browsing history completely, close the browser window, reopen and try the link again
• Enable cookies: OpenAthens and mymru logins use cookies. To make your use of library resources more seamless, you can set your browser to accept cookies from: 
  • openathens.net 
  • openathens.org

3. Browser 

• Update your browser or try an alternate browser - Ensure you are using the most current free version of one of the following (Chrome is the recommended browser for web access):

  • Chrome
  • Firefox
  • Safari

4. Resource Problem

• Resource issue? If you are able to sign in successfully to myMRU and you can access other electronic resources then the problem may be with the resource itself.
• Report it: Use the Collections Access  - Report a Problem form, the Report a Problem button (embedded in every LibrarySearch record) or Library Service Desk to report issues with specific articles or electronic resources. 
• Details help! In your inquiry consider including details you might have that would help us to quickly identify the issue. Examples include: 
  • Which resource you were trying to access (ie name of the database) and, if possible the link you were using and where you got it from What browser you were using,
  • Whether you were on or off campus (or using a VPN)
  • What trouble shooting steps you tried (like clearing you cache etc), 
  • Details about error messages (screenshots can be helpful!)..

* Access to online library resources for current students begins on the current semester start date